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FAQs

FAQs

Frequently Asked Questions
SUGAR-FREE & LOW CALORIE
Dr. John’s candies contain natural, sugar-free sweeteners that are low calorie, so they’re perfect for those keeping sugar out of their life.
ALL NATURAL
Dr. John’s candies are made with all-natural flavors, colors, and preservatives. All the colors and flavors used in our candies are derived from fruits, vegetables, and other plant sources.
HIGH SOURCE OF FIBER
Our candies are a great way to boost your daily fiber intake while enjoying a sweet treat. With the exception of taffy and caramels, our candies contain anywhere from 2 to 10 grams of fiber.
FORTIFIED WITH IMPORTANT NUTRIENTS
Our lollipops and hard candies provide more than the full daily value of Vitamin C and our caramels contain 50% DV of Vitamin D.
TOOTH FRIENDLY
#1 Dentist Recommended! Our candies are good for your teeth because they contain xylitol and erythritol, which have been shown to inhibit the growth of bacteria that contribute to cavities.
ENHANCE DIGESTIVE HEALTH
Our hard candies contain prebiotic fiber that promotes digestive health. Our lollipops contain 8 grams of dietary fiber (30% of Daily Value) and our Probiotic Pops contain 10 grams (35% of Daily Value).
HELPS WITH DRY MOUTH
Our candies temporarily relieve dry mouth. Dr. John’s Healthy Sweets contain xylitol and erythritol which have both been shown to promote the production of saliva.
XYLITOL
Xylitol is a sugar-free sweetener that is plant based, low calorie, and will not promote tooth decay.
NOTE: Xylitol is dangerous for dogs and can be fatal if consumed by canines.
ERYTHRITOL
Erythritol is a sugar-free sweetener that is plant based, low calorie, and will not promote tooth decay.
STEVIA
Stevia is a sweetener derived from plants that contains no calories or sugars.
ISOMALT
Isomalt is a sugar substitute made from beets that does not promote tooth decay.
MALTITOL
Maltitol is a sugar substitute that does not promote tooth decay.
NOT SAFE FOR PETS
Most of our candies contain Xylitol, which is dangerous for pets and can be fatal if they consume 50mg (.05g) per pound of body weight. Keep products containing Xylitol out of reach of pets. If you find evidence your pet has consumed Xylitol, bring them to a vet or emergency pet hospital immediately.
QUANTITY OF XYLITOL
The grams of Xylitol in each piece of candy are as follows: 1 lollipop = 1.0 gram, 1 hard candy = 0.6 gram, 1 soft candy = 0.9 gram.
Xylitol / Serving & Piece
Item Per Serving (g) Per Piece (g)
Lollipops 1.7 0.84
Thrive Lollipops 2 1
Hard Candy 2 0.5
Caramels 1.21 0.61
Taffy 3.3 0.66
NUT-FREE
All of our lollipops, hard candies, caramels, taffy, mints, and xylitol sweeteners are nut-free, but are manufactured in a facility that processes nuts. Our chocolates, however, include nuts and are manufactured in a facility that processes nuts.
GLUTEN-FREE
All of our lollipops, hard candies, caramels, taffy, mints, and xylitol sweeteners are gluten-free.
DAIRY-FREE
All of our lollipops, hard candies, taffy, mints, and xylitol sweeteners are dairy-free. *Our Caramels and Chocolates do contain dairy.
SOY-FREE
All of our lollipops, hard candies, taffy, mints, and xylitol sweeteners are soy-free. *Our Caramels and Chocolates do contain soy.
EGG-FREE
All of our products are free of eggs, with the exception of our caramels, which contain egg albumin.
FINDING INGREDIENT AND NUTRITIONAL INFORMATION
You can find product ingredients, nutritional facts, and allergen information on each individual product page.
NO SUGAR AND CALORIE RESTRICTED DIETS
Dr. John’s Healthy Sweets contain natural, sugar-free sweeteners that are low calorie, so they’re perfect for those keeping sugar out of their life.
DIABETICS
Dr. John’s Healthy Sweets feature sugar-free recipes that appeal to many consumers with diabetes. Our expertise is in making delicious candy, so we urge any consumer with questions on diet fit, to consult with their doctor before indulging in our sweet experience.
VEGAN
All of our lollipops, hard candies, taffy, mints, and xylitol sweeteners are vegan. Our chocolates and caramels, however, do contain dairy and caramels contain egg albumin.
GLUTEN-FREE
All of our lollipops, hard candies, caramels, taffy, mints, and xylitol sweeteners are gluten-free.
KOSHER
Our Kosher certifications are under the Kashruth certification of the Chicago Rabbinical Council and can be found here: https://www.drjohns.com/pages/kosher-certification
NON-GMO
Most of our products are non-GMO, with the exception of our line of chocolates, mints and gum.
Our crave-worthy candies are all safe for diabetics, however, like all sweet treats, they’re best enjoyed in moderation! Check with your doctor to make sure Dr. John’s candies are good for you.
EXCESSIVE CONSUMPTION
Excessive consumption may cause a laxative effect.
SMALL OBJECTS
Small objects such as hard or soft candies may inadvertently become lodged in the throat.
NOT PET FRIENDLY
Xylitol is dangerous for dogs and can be fatal if consumed by canines.
DRJOHNS.COM
Our website is a convenient way to order any of our products.
AMAZON
Amazon.com is one of our partners that provides an easy way to order our products.
RETAILERS
Our products can be found in various retailers and independent grocers & pharmacies throughout the country. Contact us (info@drjohns.com) for more information.
COUNTRIES
Our products can be found in the U.S., China, Japan, UK, Germany, Australia and South Korea.
ORDER
Order anytime online at drjohns.com or call 888-664-0933 Monday-Thursday from 8am-4pm and Friday from 9am-1pm Eastern Time, excluding holidays.
DELIVERY TIMES
Shipments for most items go out 1-3 days after ordering. See below for chocolate order ship days.
ORDERS CONTAINING CHOCOLATE
Chocolate orders ship on Mondays and Tuesdays. To guarantee product quality, chocolates are available only with expedited shipping and do not qualify for free shipping. If your order includes non-chocolate candies, consider placing those as a separate order to save on shipping.
SHIPPING COST
Shipping charges are added to each order at checkout based on the carrier and level of expediency chosen.
RETURNS
Because this is a food item we cannot accept returns. Returns for unopened packages will be granted only in the case of a manufacturing defect. Please contact Customer Service at 888-664-0933.
ORDER CANCELLATION
An order can be cancelled within your online account or by calling 888-664-0933 most orders are shipped out within 1 business day, the earlier we are contacted, the more likely the order will be cancelled before shipment.
ORDER TRACKING
Track your order by following the tracking number that was provided in your order confirmation through the carrier’s website. If your order does not arrive, contact Customer Service at 888-664-0933.
INTERNATIONAL ORDERS
International order can be placed via our website for Canada, UK, Ireland, Australia, and New Zealand. All other international orders must be placed by phone: 888-664-0933.
COVID19
Dr. John’s will ship orders as usual, but because of increased stress on carriers, it may take longer than usual for your shipment to arrive.
SHELF LIFE
Lollipops, hard candies, taffy, caramels, mints, and gums: up to 2 years if kept sealed in the original packaging. Chocolates: up to 18 months if kept sealed in the original packaging. A cool and dry environment is ideal for maximizing shelf life.