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Find quick answers to your questions below...

FAQs

General Questions

Are Dr. John's candies available in stores?

Where can I find nutritional information for Dr. John's products?

Are Dr. John's candies made in a nut-free facility?

How do I order products from Dr. John's Candies?

What are Inspired Sweets®?

What is Polyglucitol?

What is Simply Decadent®?

What is Simply Xylitol®?

What is Sweet Advantage®?

What is the shelf life of Dr. John's candies?

What type of sweetener does Dr. John's Candies use?

Helpful Links and Resources

About Xylitol

Why Xylitol?

Kosher Certification

My Account

How do I create an account?

How do I edit my account information?

I need a copy of my receipt/invoice.

I forgot my password.

Order Status

Has my order shipped?

Order Cancellation Policy

How do I track my order?

Buyer's Guide

What methods of payment are accepted?

How do I find a specific product?

How do I use a coupon or Referral Code?

Xylitol

What is Xylitol?

What is Xylitol derived from?

Who Can Use Xylitol?

Xylitol Benefits

Shipping and Returns

Return Policy

How are chocolates shipped during warm weather months?

How is shipping calculated?

I received the wrong product.

When will my order ship?

International Orders

How do I place an international order?

Wholesale and Distributor Inquiries

Can I become a Distributor of Dr. John's® Candies?

Can I become an International Distributor of Dr. John's® Candies?