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Helpful Links and Resources
About Xylitol
Why Xylitol?
Kosher Certification
My Account
How do I create an account?
How do I edit my account information?
I need a copy of my receipt/invoice.
I forgot my password.
Order Status
Has my order shipped?
Order Cancellation Policy
How do I track my order?
Buyer's Guide
What methods of payment are accepted?
How do I find a specific product?
How do I navigate the site?
How do I use a coupon or Referral Code?
Shipping and Returns
How are chocolates shipped during warm weather months?
How is shipping calculated?
I received the wrong product.
Return Policy
When will my order ship?
International Orders
How do I place an international order?
General Questions
Are Dr. John's candies available in stores?
Are Dr. John's candies made in a nut-free facility?
Are products offered by Dr. John's Candies® Kosher?
How can I find out about new products and specials?
How do I order products from Dr. John's Candies?
What are Inspired Sweets®?
What is Polyglucitol?
What is Simply Decadent®?
What is Simply Xylitol®?
What is Sweet Advantage®?
What is the shelf life of Dr. John's candies?
What type of sweetener does Dr. John's Candies use?
Do you charge sales tax?
Wholesale and Distributor Inquiries
Can I become a Distributor of Dr. John's® Candies?
Can I become an International Distributor of Dr. John's® Candies?
How much Xylitol is recommended to achieve maximum oral health benefits?
What is Xylitol derived from?
What is Xylitol?
Who Can Use Xylitol?
Xylitol Benefits